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Refunds & Returns Policy

Policy for Digital Subscriptions and Licenses

At ServiceLagBD, we specialize in the immediate delivery of digital goods, including premium subscriptions, software licenses, and verified accounts such as Netflix, Adobe, VPN, Gemini AI, and Meta Verified. Given the intangible nature of these products, this policy is strictly defined to ensure transparency and fairness in case of delivery issues.

1. General Policy: No Physical Returns

As all our products—including licenses for Filmora, accounts for Duolingo, and premium access to LinkedIn and Crunchyroll—are digital and instantly delivered, they cannot be physically returned or revoked once delivered and functional. Consequently, we cannot offer refunds for reasons other than the product’s proven non-functionality.

2. Eligibility for Refund (Non-Functionality Only)

A full refund will only be considered under the following specific condition:

  • Product Non-Functionality: If the digital product, subscription, or license is found to be non-functional, invalid, or permanently unusable as described on our website. This includes a complete failure to access a service or a permanent issue with an initial delivery (e.g., a non-working VPN key or invalid Adobe license).

3. Refund Reporting Deadline

To be eligible for a refund, you must report the non-functionality issue to our support team within 48 hours of receiving the product delivery email.

  • Reports received after this 48-hour window will be treated as warranty claims and will be subject to replacement or repair, not a refund.

4. Refund Process

  1. Contact Support: Email us immediately at support@servicelagbebd.com with your Order Number and a detailed description, including supporting screenshots or video evidence, of the non-functionality.
  2. Mandatory Troubleshooting: Our technical support team will first attempt to troubleshoot, fix, or replace the non-functional product (e.g., providing a new Gemini AI key or fixing the FB page boost delivery). This step is mandatory before a refund is approved.
  3. Refund Approval: If we are unable to fix the Product or provide an immediate replacement within a reasonable timeframe (typically 24-48 hours after troubleshooting begins), a full refund will be approved.
  4. Processing Time: Approved refunds will be processed and credited back to your original payment method (bKash, Nagad, etc.) within 5-7 business days.

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Change of Mind: Deciding you no longer need the product (e.g., a Netflix subscription) after the purchase is complete.
  • Customer Error: Accidental purchases, purchasing a duplicate item, or buying the wrong product (e.g., purchasing the wrong Duolingo plan).
  • User-Induced Issues: Account issues or suspensions resulting from the user’s violation of the third-party platform’s terms after successful delivery (e.g., a Meta Verified service being revoked due to user misconduct).
  • Failure to Read: The product was not what you expected because the full product description or this policy was not read prior to purchase.

6. Contact Information

If you have any questions or concerns regarding this policy, please contact us immediately:

  • Email: support@servicelagbebd.com
  • Website: servicelagbebd.com

Effective Date: September 25, 2025

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