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Privacy Policy

Our Commitment to Your Data Security

This Privacy Policy outlines how ServiceLagBD (“we,” “us,” or “our”), a leading digital product reseller in Bangladesh, collects, utilizes, and safeguards the personal information provided by you (“user,” or “customer”) when you interact with our website and purchase our services, including Meta Verified, Gemini AI, Netflix, VPN, Adobe, and other premium digital products.

Your trust is paramount. We are fully committed to protecting your personal data and ensuring confidentiality across all your transactions.

1. Information We Collect

To process your orders and deliver premium digital services efficiently, we collect two types of information:

A. Personal Identification Data (PID)

This data is voluntarily provided by you when you register an account, place an order, or contact our support team. This includes:

  • Contact Details: Your full name, email address, and phone number (primarily for communication regarding order updates).
  • Transaction Data: Details related to products and services you have purchased, such as Duolingo subscriptions, Filmora licenses, or LinkedIn access.
  • Customer Support Records: Information you provide when contacting us for support.

B. Non-Personal & Technical Data

This information is automatically collected when you browse our site:

  • Device & Connection Data: Your IP address, browser type, operating system, and unique device identifiers.
  • Usage Information: Pages viewed, time spent on the site, referral source, and clicks.
  • Cookies: Small data files stored on your device (see Section 6).

2. How We Utilize Your Data

We use the collected information exclusively to facilitate the secure and successful delivery of our digital reseller products and to enhance your experience:

  • Service Fulfillment: To process your payment, confirm your order, and successfully provision your digital products (e.g., activating your Meta Verified account, delivering your Netflix subscription credentials, or setting up a VPN).
  • Communication & Support: To send essential order updates, service delivery notifications, and respond to your inquiries about products like Gemini AI access or Adobe license keys.
  • Security & Verification: To detect, prevent, and investigate fraudulent transactions and other security risks, which is crucial for account-based services like Account Security & Recovery Services.
  • Website Optimization: To analyze user behavior, improve our website’s functionality, and ensure our inventory of premium products is relevant to the market.

3. Data Security and Protection Measures

We employ industry-standard security measures to protect your personal information:

  • Encryption: All communication between your browser and our website is secured using SSL encryption.
  • Payment Security: We do not store sensitive payment details (like card numbers) on our servers. All financial transactions are processed through secure, third-party payment gateways.
  • Access Control: Access to your Personal Identification Data is restricted to a minimal number of personnel who require it for order fulfillment or customer support.

4. Data Sharing and Third Parties

We uphold a strict policy: We do not sell, trade, rent, or otherwise transfer your Personal Identification Data to outside parties for marketing purposes.

We only share your information with trusted third parties under the following limited circumstances:

  • Service Providers: We may share necessary details with secure payment processors and trusted delivery partners to enable order fulfillment (e.g., sharing an email to provision a Duolingo or Crunchyroll account).
  • Legal Compliance: When required by law or in response to valid requests by public authorities in Bangladesh.

5. Your Data Rights

As our customer, you have control over your information:

  • Access and Correction: You have the right to request access to the personal data we hold about you and ask for any inaccuracies to be corrected.
  • Deletion: You may request the deletion of your account and personal data, subject to legal and operational retention requirements (such as records needed for tax compliance).

To exercise any of these rights, please contact us using the details provided in Section 8.

6. Use of Cookies

Our website uses cookies—small text files placed on your device—to improve your browsing experience. Cookies help us remember items, analyze traffic, and maintain your session. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices or regulatory requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please reach out to us:

  • Email: support@servicelagbebd.com
  • Address: Mirpur 10 Dhaka/Bangladesh]
  • Website: servicelagbebd.com

Last Updated: September 25, 2025

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